Services

Salesman answering to a callThe customers loyalty versus Metalu-Plast, is due, among other things, to the quality of the business relationship.

Each customer is followed by the same « pair » consisting of a representative on the ground and of a sedentary person. The sales team has all the useful ways to answer the questions, and customers expectations, from Monday to Friday from 8h30 to 12h30 and from 13h30 to 17h30 (except Friday 17h).

By phone+33 (0)2 31 23 22 00
By fax+33 (0)2 31 23 12 55
Contact directly your advisor : gd@metalu-plast.com

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The sales team is responsible for :

  • Advise professionals in their choice of sports equipment and facilities for sport stadiums.
  • Establish tariff offers
  • Rely on the R&D department for specific offers
  • Keep track of customer relations, from order to delivery.

To meet professionals needs, Metalu-Plast provide its customers with commercial tools :

  • The website
  • The catalogue (just ask it to you advisor)
  • The products sheet
  • The details installation sheet
  • The  newsletter : subscribe now

 

 

  •  Products availability

Storage area

A large number of products in the "sports equipment range" may be available immediately: Metalu-Plast has a warehouse of about 3500 m².

Approximate delivery time is given by the sales team to the customer when ordering. It depends on several criteria: stocks, the nature of the product (specific production, custom made...) but also the period of the year (peak activity between June and October ...)

Custom handrails, Multi-sports pitch, and ball stop  are made ​​to order. The average time of the departure date of the goods is about 4 weeks.

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The shipment organization :

  • Products packaging : A special attention

Metalu-Plast has desire to offer the best product throughout the production chain. At the end of the process to ensure that it is transported without damage, Metalu-Plast provides special care in packing.

Thus, 20% of the time labor is devoted to the "packaging".

Once the product is well protected, organizing transport to the customer becomes possible

  • Removal of the goodsTruck with packages

- Removal order of sports equipment and multi-sports multisports:  Soliers site

- Removal orders of sports enclosures: Potigny site.

- The removal takes place from Monday to Friday between 8am and 16H

  • The transport 

In the event of a setback in goods transit (delviery delay, absence of the person to receive the products…) we invite our customers to contact the sales advisor that follow his record.

  • Packing error

If the number of packages received is not in accordance with what is stated on the travel voucher, then you should:

  • Emit reservations on the carrier’s receipt
  • Contact the Metalu-plast’s sales department
  • The products warranty

 

 

Earth with a tree and a manThroughout its operating cycle, and its production choices, Metalu-Plast pays attention to the safety and environmental approach.

  •   Manufacturing : The choice of materials

Metalu-Plast implements, since several years, multiples actions whose ai mis to improve, directly and indirectly, the ecological impact of its production, and its daily actions. The materials used by Metalu-Plast are mainly recycable materials.

  • Work tools and technology

The machines used by Metalu-Plast works exclusively with electicity and gas. The use of other energy sources, like fuel oil or gasoil, has been removed.

The preferred technologies are those that best meet the environmental demarche set.  This is reflected throughout the production cycle, some examples :  Manufacturing Equipment

-"production" place : neither acid, nor solvent are used for productions operations.

-"paint" place: Only paint powder is used :  we have also eliminated all the solvent associated with this technology.

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  • Outsourcing and partnership

Metalu-Plast outsourced to specialist partners a number of activities that represent an ecological , safety or pollution risk.  These experts have been selected for their skills, their ecological commitment, and the warranties they offers concerning the environment respect. 

  • Suppliers choice

Our suppliers are selected for their commitment to an ecological approach and the quality of the information provided on their products.

  • Projects and development 

Metalu-Plast works on several projects, promoting sustainable development and this in all areas of activity : communication mode, production process…