Asked Questions

Man with a question markQ.-How to request a quote ?

A. You’re already a customer. You can directly call your usual sales contact or write him to its direct email or at info@metalu-plast.com, or by fax : +33 (0) 2 31 23 12 55

A. You’re not yet a customer. You can call our sales departement +33 (0)2 31 2322 00 or send your request directly by email, at gd@metalu-plast.com, or by fax : +33 (0) 2 31 23 12 55

..........................................................................................................

Q.-How to send my order?

A. Please send your order directly to the sales department, by email or to your sales contact, or at info@metalu-plast.com, or even by fax : +33(0)2 31 23 12 55.

Otherwise, just confirm the quote that has been sent to you.

For your first order, to open your customer account, a number of information is requested

..........................................................................................................

Q.- I would like to meet a tender, can you help me ?

 

A. Metalu-Plast will be please to help you. For this, just send us your CCTP with your price request.

..........................................................................................................

Q.- I wish to order or have a quote for a specific manufacture, is this possible ?

R. As Metalu-plast, is a manufacturer, we can answer your need. Ask your sales contact, he will validate the technical feasibility of your project.

..........................................................................................................

Q- Does Metalu-Plast install its products ? 

  1. Metalu-Plast is highly focused on its heart of business : Manufacturing. Therefore we do not install, and leave this task to our professional customers.

..........................................................................................................

Homme avec un point d'interrogation

Q.-What are the different modes of transport used ?

A. Metalu-Plast uses different transport mode, depending on the type of goods. Overall, 3 modes are used : « Small package », « Messaging » and « Charters »

..........................................................................................................

Q.-Where the equipment ordered is delivered ?

A. Deliver is usually made to the customer’s address. If the Equipment must be sent to another address (final Customer, on site…), Please specify it with your order with a contact name on site.

..........................................................................................................

Q.-What are the delivery deadlines ?

A. The average delivery deadline is around 4 weeks.

..........................................................................................................

Q.-The package / equipment is damaged upon reception, what should I do ?

A. Upon delivery you can either : accept or refused the equipment. Metalu-Plast recalls that it is the customer’s responsibility to make reservations for any damage, loss or missing. These reservations must be specific and should mention the nature of extent of the damage and the quantity for each references missing or damaged.

..........................................................................................................

Q.-I wish to organize the removal of goods with my own carrier. Is this possible ?   

A. For logistics reason, it is easier for Metalu-Plast to take care of the delivery. However, it is possible to arrange collection of the goods on your own. In this case, please just inform on time, your sales contact that will liaise with the logistics department.

..........................................................................................................